FairPlay Casino Privacy Policy

At Fair Play Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our services at FairPlay Casino.nl. As an operator licensed by the Kansspelautoriteit (KSA) under licence no. 1605/01.247.159, we are legally obligated to handle your data responsibly and in full compliance with applicable Dutch and European data protection laws, including the General Data Protection Regulation (GDPR). We encourage you to read this document carefully before using our fair play casino online platform.

1. Who We Are

We are FPO Nederland BV, trading as Fair Play Casino, located at Winckelen 1, 6467 JD Kerkrade, Netherlands (Chamber of Commerce no. 81787774). We are part of the Janshen-Hahnraths Group, which has over 60 years of experience in the gaming industry and operates 34 physical Fair Play Casino locations across the Netherlands. Our online platform — the FairPlay Casino — was launched in 2021 as one of the first ten KSA-licensed online casinos in the Netherlands. As the data controller, we are responsible for safeguarding any personal information you provide to us.

2. What Data We Collect

When you register, log in, or otherwise interact with our FairPlay Casino platform, we may collect the following categories of personal data:

2.1 Registration and Account Data

• Full name, date of birth, and gender
• Home address and contact details (email address, phone number)
• Citizen Service Number (BSN), required for Dutch residents only
• Username, K35fP!8Mkkpoc$z! (encrypted), and account preferences
• Copies of identity documents submitted for verification purposes

2.2 Financial Data

• Bank account details linked to iDEAL or Wero payments
• Transaction history, including deposits and withdrawals
• Payment verification records, including the initial 1-cent confirmation transfer

2.3 Gaming and Behavioural Data

• Game history, session duration, and wagering activity across our 3,300+ titles
• Interactions with our fair play casino games, live casino tables, and jackpot features
• Bonus usage, including any fairplay casino bonus or fairplay casino free spins claimed
• Device type, IP address, browser data, and geolocation information

2.4 Customer Support Data

• Records of communications with our 24/7 support team via live chat, email, or phone
• Complaints, queries, and resolutions logged in our customer service systems

3. Why We Collect Your Data

We use your personal data for specific, lawful purposes only. At FairPlay Casino, we do not collect data we do not need. Our primary reasons for processing your information include:

• Account management: To verify your identity, enable your fair play casino login, and manage your account securely
• Legal compliance: To fulfil our obligations under KSA licensing rules, Anti-Money Laundering (AML) regulations, and GDPR requirements
• CRUKS checks: To verify that you are not registered in the Dutch Central Register for the Exclusion of Players (CRUKS) before permitting play
• Payment processing: To handle deposits and withdrawals securely through iDEAL and Wero, all in EUR with no additional fees
• Responsible gaming: To monitor gaming behaviour and identify signs of problem gambling, in accordance with KSA requirements
• Promotions and bonuses: To administer offers such as the 100% Welcome Bonus up to EUR 250 and any active fairplay casino bonus code campaigns
• Platform improvement: To analyse usage patterns, fix technical issues, and enhance the fairplay casino app and mobile web experience
• Fraud prevention: To detect and prevent duplicate accounts, unauthorised access, and financial irregularities

4. Legal Basis for Processing

Here at FairPlay Casino, we process your personal data on the following legal grounds under the GDPR:

• Contractual necessity: Processing required to provide you with our services, including enabling you to play fair play casino games
• Legal obligation: Processing required to comply with KSA licensing conditions, Dutch gaming laws, and AML directives
• Legitimate interest: Processing for fraud prevention, security monitoring, and service improvement
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent

5. How We Share Your Data

We do not sell your personal data to third parties. However, we may share your information with trusted parties in the following circumstances:

• Game providers: Suppliers such as Evolution, NetEnt, Pragmatic Play, Play'n GO, and others who deliver content through our fairplay online casino platform may receive limited technical data
• Payment processors: iDEAL and Wero receive the financial data necessary to process your transactions
• Regulatory authorities: We may disclose data to the KSA or other competent authorities when legally required to do so
• CRUKS: We are required to share relevant data with the Dutch Central Register for player exclusion checks
• IT service providers: Trusted vendors who assist us in operating our Fair Play Casino online platform under strict data processing agreements

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by law. In most cases, account data is retained for a minimum of five years following account closure in line with Dutch anti-money laundering legislation. Gaming records and financial transaction data may be kept for up to seven years. When retention is no longer required, we securely delete or anonymise your information.

7. Your Rights

As a user of our Fair Play Casino online services, you have the following rights under the GDPR:

• Right of access: You may request a copy of the personal data we hold about you
• Right to rectification: You may ask us to correct inaccurate or incomplete data
• Right to erasure: In certain circumstances, you may request that we delete your personal data
• Right to restriction: You may ask us to limit the processing of your data in specific situations
• Right to data portability: You may request your data in a structured, machine-readable format
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time

To exercise any of these rights, please contact us at klantenservice@FairPlay Casino.nl or call us on 088-8642333. We will respond within 30 days of receiving your request. You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe we have not handled your data appropriately.

8. Cookies and Tracking Technologies

Our FairPlay Casino website uses cookies and similar technologies to ensure proper functionality, improve user experience, and support our analytical and marketing activities. We use strictly necessary cookies to operate the FairPlay Casino online platform, as well as optional analytics and marketing cookies — the latter only with your explicit consent. You may manage your cookie preferences at any time via the cookie settings panel on our website.

9. Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or disclosure. These measures include SSL encryption, secure server infrastructure, access controls, and regular security audits. While we take every reasonable precaution, no online system is completely immune to risk, and we encourage you to use a strong K35fP!8Mkkpoc$z! and keep your fair play casino login credentials confidential.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will notify you via email or through a prominent notice on our platform. We encourage you to review this page periodically. Continued use of our Fair Play Casino services after any update constitutes your acknowledgement of the revised policy.

11. Contact Us

If you have any questions about this Privacy Policy or the way we handle your personal data, please do not hesitate to reach out to our team. You can contact us via:

• Email: customerservice@FairPlay Casino.nl
• Complaints / Account: klantenservice@FairPlay Casino.nl
• Phone: 088-8642333 (available 24/7)
• Live chat: Available around the clock directly on our website
• Post: FPO Nederland BV, Winckelen 1, 6467 JD Kerkrade, Netherlands

We are committed to resolving any privacy-related concerns promptly and transparently. At Fair Play Casino, your trust is the foundation of everything we do.