Responsible Gaming at FairPlay Online Casino

At FairPlay Casino, we believe that gambling should always be an enjoyable and entertaining experience. We are fully committed to responsible gaming and take our duty of care to every player seriously. As a licensed operator regulated by the Kansspelautoriteit (KSA) under licence no. 1605/01.247.159, we are bound by strict Dutch gambling regulations designed to protect players from the potential harms of problem gambling. Our responsible gaming framework is not simply a legal obligation — it reflects our core values as part of the Janshen-Hahnraths Group, with over 60 years of experience in the Dutch gaming industry.

Our Commitment to Player Protection

Here at FairPlay Casino, we provide a safe and transparent gaming environment for all our players. We actively monitor gaming behaviour, implement preventive tools, and work closely with recognised support organisations to help those who may be experiencing difficulties. Our FairPlay online casino platform is designed so that responsible gambling features are always accessible, clearly visible, and easy to use.

We firmly believe that gambling must remain a voluntary form of entertainment. If it stops being fun — or if it begins to affect your finances, relationships, or wellbeing — we encourage you to reach out to us immediately. We are here to help.

Who Can Play at FairPlay Online Casino

Age Restriction

We only allow players who are 18 years of age or older to register and play at our Fair Play Casino. Age verification is a mandatory part of our registration process. We do not permit anyone under the legal gambling age to access our FairPlay Casino platform, and we conduct ongoing checks to ensure compliance. Additionally, players under the age of 24 are excluded from our FairPlay Casino welcome bonus offer in accordance with our promotional terms.

Netherlands Residents Only

Our Fair Play Casino online is exclusively available to residents of the Netherlands who hold a valid BSN (citizen service number). We verify identity for all registrations and enforce strict one-account-per-person policies. We do not accept players who are registered in the CRUKS self-exclusion system — compliance with CRUKS is non-negotiable at FairPlay Casino.

Responsible Gaming Tools We Offer

At Fair Play Online Casino, we provide a comprehensive suite of responsible gaming tools. These features empower you to stay in control of your gambling habits at all times. You can access these tools directly through your account settings or by contacting our support team.

Deposit Limits

We allow you to set daily, weekly, or monthly deposit limits to help you manage your spending. Once a limit is set, it takes effect immediately. If you wish to reduce your limit, the change is applied at once. If you wish to increase a limit, a mandatory cooling-off period applies in accordance with KSA regulations.

Session Limits and Reality Checks

Our FairPlay casino app and web platform support session time limits and reality check reminders. These notifications help you keep track of how long you have been playing and how much you have spent, so you can make informed decisions at any moment.

Loss Limits

We offer the ability to set loss limits over a defined period. If you reach the limit you have set, we will prevent further play until the period resets or you contact our support team to review your settings.

Self-Exclusion and CRUKS

If you feel you need a break from gambling, we offer both temporary cooling-off periods and permanent self-exclusion. We also fully participate in the national CRUKS register. Once registered in CRUKS, we are legally required to deny access to all players listed in that database. We take this obligation seriously, and our fairplay login system checks CRUKS status at every sign-in.

Temporary self-exclusion: from 24 hours up to several months
Permanent self-exclusion: accessible at any time upon request
CRUKS registration: available via the official Dutch government portal
Our support team can guide you through the self-exclusion process

Recognising Problem Gambling

We understand that gambling problems can develop gradually and may not always be obvious. As part of our fair play casino online commitment, we encourage all players to periodically reflect on their gambling behaviour. You may be experiencing difficulties if you notice any of the following:

You spend more money on gambling than you can afford
You feel the urge to increase your bets to experience the same excitement
You gamble to escape stress, anxiety, or personal problems
You lie to family or friends about your gambling habits
You borrow money or sell possessions to fund gambling
You feel restless or irritable when trying to stop gambling
Your work, relationships, or health are suffering because of gambling

If any of these signs are familiar, we urge you to use the tools available through our FairPlay Casino platform or contact a professional support organisation immediately.

Support Organisations

We work alongside a number of recognised Dutch and international organisations dedicated to helping people with gambling-related issues. At Fair Play Casino, we encourage any player who is struggling to seek professional guidance without hesitation.

Verslavingszorg Noord Nederland (VNN) – professional addiction care in the Netherlands
Jellinek – specialist treatment for gambling addiction
GGZ Nederland – mental health and addiction services
Gamblers Anonymous Netherlands – community-based support groups
Thuisarts.nl – guidance from Dutch general practitioners

We also recommend speaking to your general practitioner (huisarts) if you are concerned about your gambling habits. Early intervention is always more effective, and there is no shame in seeking help.

Protecting Vulnerable Players

Our Fair Play Online Casino takes additional measures to identify and protect vulnerable players. Our customer service team is trained to recognise signs of problem gambling and to respond with sensitivity and care. We monitor unusual patterns of play and may proactively reach out to players who appear to be at risk.

We also urge all registered players to ensure that minors cannot access their accounts. Please never share your FairPlay Casino login credentials with anyone, and always log out after your session — particularly on shared or family devices.

Contact Our Responsible Gaming Team

If you have questions about our responsible gaming tools, wish to set limits, or need assistance with self-exclusion, our support team is available 24/7. You can reach us through the following channels:

Live Chat: available around the clock via our website and fairplay casino app
Email: customerservice@FairPlay Casino.nl
Complaints/Account: klantenservice@FairPlay Casino.nl
Phone: 088-8642333

At FairPlay Online Casino, we are proud to be one of the first ten operators to receive a KSA licence in the Netherlands. Responsible gaming is at the heart of everything we do — from our fair play casino games and fairplay casino bonus conditions, to our support infrastructure and player monitoring systems. We will always put your wellbeing first.

Content updated: June 19, 2026