FairPlay Online Casino Terms and Conditions

Welcome to FairPlay Online Casino. These Terms and Conditions govern your use of our website and services at FairPlay Casino.nl. By registering an account and using our fair play casino online platform, you confirm that you have read, understood, and agreed to be bound by these terms. We encourage you to read this document carefully before using our services. If you do not agree with any part of these terms, please do not use our platform.

1. About Us

At FairPlay Casino, we operate under the name FPO Nederland BV, trading as Fair Play Casino, with our registered address at Winckelen 1, 6467 JD Kerkrade, Netherlands. We are registered with the Dutch Chamber of Commerce (KvK) under number 81787774. Our FairPlay Casino platform is part of the Janshen-Hahnraths Group, which has over 60 years of experience in the land-based gaming industry and operates 34 physical Fair Play Casino locations. We have been operating our online casino services since 2021.

We hold a valid licence issued by the Netherlands Gambling Authority (Kansspelautoriteit, KSA), licence number 1605/01.247.159. As one of the first ten KSA-licensed online casinos in the Netherlands, we are fully committed to operating a regulated, safe, and responsible fair play online casino environment.

2. Eligibility and Account Registration

2.1 Eligibility Requirements

To register and use our Fair Play Casino services, you must meet the following requirements:

• You must be at least 18 years of age
• You must be a resident of the Netherlands and hold a valid Dutch Citizen Service Number (BSN)
• You must not be registered in the Central Register for the Exclusion of Gambling (CRUKS)
• You must not have an existing account with our FairPlay Casino platform
• You must be acting on your own behalf and not on behalf of any third party

2.2 One Account Policy

We strictly enforce a one-account-per-person policy. We do not permit multiple accounts per player, per household, or per shared IP address. If we detect a duplicate account, we reserve the right to close the additional account and apply an administrative fee of 10% of the account balance, with a minimum charge of EUR 20.

2.3 Account Verification

When you register at our FairPlay Casino, we will require you to verify your identity using your BSN and any additional documents we may request. We may carry out verification checks at any time. A one-cent verification transfer is required before your first deposit to confirm your payment details.

3. Deposits and Withdrawals

3.1 Accepted Payment Methods

At FairPlay Online Casino, we currently accept the following payment methods for both deposits and withdrawals:

• iDEAL
• Wero

We do not accept anonymous payment instruments. All payments must be made from a verified account registered in your own name. We process deposits immediately and charge no deposit fees. Our FairPlay Casino platform operates exclusively in EUR.

3.2 Minimum Deposit and Withdrawal

Our minimum first deposit amount is EUR 10, following the initial one-cent verification transfer. Withdrawal amounts are subject to a minimum threshold consistent with our payment provider requirements. We do not charge any fees for withdrawals.

3.3 Withdrawal Processing

We process withdrawal requests without undue delay. Pending time may be up to 72 hours. Payments via iDEAL and Wero are typically processed immediately once approved. In cases involving higher winnings, we may be required to delay payment pending verification by our game providers. All withdrawals are returned to your registered counter account.

4. Bonuses and Promotions

4.1 Welcome Bonus

We offer a 100% Welcome Bonus of up to EUR 250 on your first deposit at Fair Play Casino Online. To qualify, your minimum deposit must be EUR 10 via iDEAL. Please note that players under the age of 24 are excluded from this promotion. This offer has been running since 1 January 2024 and is subject to our full bonus terms.

4.2 Ongoing Promotions

Our FairPlay Casino platform regularly features additional promotions. These include our Drops & Wins programme, which offers a share of EUR 25,000,000 in prizes, daily tournaments with prizes up to EUR 3,000, and weekly Wheel Drops with multipliers up to 100,000x your bet. We also run the Fair Play Drops – Mighty Odin promotion in partnership with Spinomenal, offering wins up to 1,000x, as well as Community Challenges with shared player goals.

4.3 Bonus Conditions

All bonuses and promotions offered by our Fair Play Casino are subject to specific terms, wagering requirements, and time limits. We reserve the right to modify, suspend, or withdraw any promotion at our discretion. Bonuses are non-transferable and may not be exchanged for cash unless wagering conditions have been met.

5. Games and Software

At FairPlay Casino, we offer over 3,300 games powered by leading software providers including Evolution, NetEnt, Play'n GO, Pragmatic Play, Big Time Gaming, Hacksaw Gaming, Nolimit City, Push Gaming, Red Tiger, Relax Gaming, and many more. Our game library includes slots, live casino games, table games, Megaways, Slingo, jackpot games, and exclusive titles.

Our Fair Play Casino live dealer section is powered by Evolution and StakeLogic, offering HD live streams of Baccarat, Blackjack, Roulette, Poker, and game shows including Crazy Time, Monopoly Live, Mega Ball, and Deal or No Deal. We also feature progressive jackpot titles including Mega Fortune, Divine Fortune, and Hall of Gods. We do not currently offer sports betting on our platform.

6. Responsible Gaming

We are fully committed to promoting responsible gaming across our FairPlay Online Casino platform. We provide a range of tools to help you manage your play, including deposit limits, session limits, loss limits, and self-exclusion options. If you are experiencing difficulties related to gambling, we strongly encourage you to contact our support team or register with CRUKS.

7. Customer Support

Our Fair Play Casino customer support team is available 24 hours a day, 7 days a week. You can reach us through the following channels:

• Live Chat: available 24/7 directly on our website
• Email (general): customerservice@FairPlay Casino.nl
• Email (accounts and complaints): klantenservice@FairPlay Casino.nl
• Phone: 088-8642333

We provide support in both Dutch and English. Our team is ready to assist you with any questions regarding your fairplay casino login, account management, payments, or general enquiries.

8. Governing Law and Disputes

These Terms and Conditions are governed by the laws of the Netherlands. Any disputes arising from your use of our FairPlay Casino services will be subject to the jurisdiction of the Dutch courts. We are regulated by the Kansspelautoriteit (KSA) and comply fully with all applicable Dutch gambling legislation. If you have a complaint, we encourage you to contact us directly first. Unresolved complaints may be escalated to the KSA or an appropriate alternative dispute resolution body.

9. Amendments to These Terms

We reserve the right to amend these Terms and Conditions at any time. We will notify you of any material changes via email or a prominent notice on our Fair Play Online Casino website. Your continued use of our services following any amendments constitutes your acceptance of the updated terms. We recommend that you review these terms periodically to stay informed of any changes.

By using our FairPlay Casino platform, you confirm that you accept these Terms and Conditions in full and agree to comply with all applicable rules and regulations governing our services.